Important Information

Office Hours

Monday – 9am to 5pm

Tuesday – 9am to 5pm

Wednesday – 9am to 5pm

Thursday – 9am to 5pm

Friday – 9am to 5pm

Saturday – 9am to 5pm

Sunday – CLOSED

The office is closed on Public Holidays

Check in is 4pm

Please make sure you pay your balance prior to arrival, this is so you can be checked in as easily and quickly as possible. If paying by direct deposit please ensure this is processed at a minimum 72 hours before arrival date.

Keys are collected from our office at 1/159 Jacobs Drive, Sussex Inlet

Please have your photo ID, credit card & bank account details for a quick security bond refund ready. If the property is available for an early check in you will be notified by text message on the day.

If you are arriving outside office hours contact the office on (02) 4441 2135 as you will need to arrange for after hours key collection

Check out is 10am

On your departure please ensure the house is clean and tidy and leave your bins out on the curb to be emptied regardless of what day it is.

Please drop your set of keys back to your office. If outside office hours there is a shute located on the left hand side of the office door.



Linen is not supplied at most properties. Linen can be hired from here If you have forgotten to bring your sheets and towels please come back to the office because we are able to help you. Do not use the sheets and towels at the property as they belong to the owner. LINEN is provided at Serenity at SussexThe Inlet @ Sussex, Cilanti, Boomerang, Sunset on Swan Lake, Sunrise, Tranquil Waters. KING SHEETS are provided at The Beach Barn, Pelican Waters, The Coastal House on Driftwood.

Gas bottles

If the gas bottle for the BBQ runs out during your stay please call into the office so we can give you a voucher to have it re filled. If our office is closed you can re fill at the petrol station and keep your receipt for reimbursement.

If the property has 45kg gas bottles (heating, cooking etc) and you swap them over please let the office know ASAP.



During the busy Christmas period we had quite a few incidents where tenants locked themselves out of holiday houses, to try and avoid this happening we ask you to attach the keys to your key ring.

Your assistance to prevent these incidents would be appreciated. Please note if you do lock yourself out there is a minimum call out fee of $100 after hours or you will have to contact a locksmith at your expense.

Hot Water

Most Hot Water systems at our holiday properties are on Off Peak. Please be conservative of water usage at the property. If you run out of hot water it may take overnight to re-heat.


Monday night is collection night; please ensure your bin is out for collection. The red bin is for garbage and the yellow bin is for recycling ONLY! Do not leave excess garbage at the house, there is a Garbage and Recycling Centre located on Springs Road Sussex Inlet which is opened Friday to Monday 8am 4pm.

Emergency Contact

In the situation of an emergency please call 0413 359 820.

An emergency is a dangerous or hazardous situation that could cause serious harm to someone and/or the property. A DVD player or television that does not work is NOT an emergency!