Terms & Conditions

Please take a few minutes to read through the following LJ Hooker Sussex Inlet booking conditions

Guests are advised that failure to meet these Terms and Conditions may result in charges against the security deposit

  1. Tariffs & Payment

    1. a) Payment of the rental deposit constitutes the guest’s acceptance of these Booking Conditions.
      b) The booking fee is non-refundable. Booking fee is $100.
      c) The 50% deposit and the booking fee are required within 2 days of making the tentative booking.
      d) If a deposit is not paid by the due date, your booking is subject to cancellation.
      e) A 0.64% EFT fee will apply to credit card transactions.
      f) Balance of rental must be paid prior to occupancy.
      g) Receipts for payment of bookings by cheque or direct deposit are issued subject to clearance.
      h) We do not accept more than one booking in the same name on the same arrival date. All bookings must have different booking details
      i) Advance bookings are subject to change without notice.
  2. Security Deposits

    1. a) Security bond up to $500.00 and Credit Card; Visa or Mastercard ONLY accepted (not debit cards) details as well as a copy of a driver’s licence will be held until inspection after the premises are vacant
      b) If no damage has occurred, or no extra cleaning is required, bond money will be refunded to your nominated bank account and credit card details will be destroyed within two weeks.
      c) An increased security bond may be required for group bookings at our discretion
  3. Arrival/departure times

    1. a) Keys can only be collected from our office after 3 p.m.
      b) Premises must be vacated by 10a.m otherwise a $50.00 late fee will apply.
  4. Guest Responsibilities

    1. a) Guests are granted a limited permission to occupy the Property for holiday purposes only
      b) This is not a residential tenancy agreement under the residential tenancy legislation
      c) All guests must conduct themselves in a proper manner so as not to cause nuisance, including excessive noise, or interfere with the use or enjoyment of the property for other occupiers or neighbouring properties. Unruly, loud or offensive behaviour will not be tolerated. If complaints are received you will be asked to leave the property immediately with no refund of monies. If our staff, or the police are called to the property to deal with complaints or to give you a warning – a fee of $300 will be charged. For the purpose of this term, noise disruption includes loud behaviour of any type that disrupts the peace and quiet of others, intrusive and abusive behaviour, loud music or any other sounds affecting residents, that is audible outside the boundaries of the property.
      d) The number of persons occupying the premises is restricted to the number of people for which the property is advertised. (Extra guests are not permitted and WILL BE EVICTED, as will those who are booked to stay.) Breaching this condition will lead to additional charges.
      e) Strictly no caravans or tents are permitted on the property
      f) Guests and Visitors must comply with parking regulations and show consideration to neighbours at all times
      g) No liability is accepted for any injury, debt, damage, loss, delay, expense or inconvenience caused directly or indirectly by events beyond the agent or owners control. No responsibility is taken for guest’s property left on or near the premises. It is recommended that guests take out personal property insurance or adequate travel insurance should any unexpected situation arise before or during your travel period. Ensure that the property is locked at all times when you are not in attendance including vacating.
      h) Should a guest lock themselves out of the property or misplace keys a minimum $100 call out fee is applicable. If there is no agent available afterhours you will have to contact a locksmith and pay them directly for the service at your own cost, there will be no re-imbursement for this.
      i) GAS BOTTLE REFILL – please do not leave the BBQ gas bottle empty on departure. If it runs out while using it please contact our office to receive a voucher, if this occurs after hours please keep your receipt of refill to be reimbursed by the office.
  5. Condition of premises

    1. a) Premises are let on the condition that they are always kept clean & tidy and are left in a clean & tidy condition when vacating. Please ensure that kitchen & bathroom surfaces are clean, all floors are vacuumed, washing up is done & put away, all internal garbage bins are emptied & Otto bins must be placed on the kerb including on Monday night for collection. Charges apply for extra cleaning@ $60.50 per hour incl. GST.
      b) Please take excess garbage to the local waste depot located in Springs Rd. Charges apply for disposal of excess rubbish left at the property @ $55.00 per hour plus tip fees.
      c) BBQ’s must be cleaned prior to vacating, a fee of $55.00 plus GST will be charged if this has not been done.
      d) SMOKING – ALL PROPERTIES ARE SMOKE FREE ZONES INSIDE THE PROPERTY. There will be an extra cleaning charge @$55.00 per hour plus GST plus purchasing of products required, for any deodorising if a guest smokes inside a property.
      e) Cigarette butts discarded into garden beds may incur an additional charge
      f) We hope you catch plenty of fish, but please clean them at the boat ramps, NOT at the premises.
      g) Furniture should not be moved around. If furniture is not placed in original position upon departure a fee will occur.
  6. Cancellations

    1. a) You will be charged full tariff if you cancel within 48 hours of scheduled arrival date or fail to show for your booking.
      b) Cancellations received within 7 days of booking will be refunded in full minus the booking fee if payment has been made.
      c) If you cancel 7 days after making the booking, you will be charged the full tariff unless the dates are re-booked by someone else.
      d) If the dates are re-booked by someone else, you will be charged a $100 cancellation fee and the booking fee for that property. The rest of the money you have paid will be refunded to you. You will need to provide a BSB and account number for the refund.
      e) No date changes will be allowed within 14 days of scheduled arrival date.
  7. Linen

    1. a) Guest’s must provide their own bed linen, towels, tea towels, basic toiletries, detergent, soap, washing powder, garbage bags and where specified, blankets. Waterproof mattress protectors must be provided for children’s beds where needed. Linen is provided at Jopen Units, Boomerang, Sunrise, Cillanti, The Inlet @ Sussex & Sunset on Swan Lake. King sheets ONLY are provided at Pelican Waters, Bamboo Beach house and The Coast House on Driftwood.
      b) Linen must be used on all beds. Extra cleaning charges will apply if laundering of doona’s and mattress protectors are required if found that no linen had been used
  8. Pets

    1. a) NO PETS are allowed on the premises unless the property as advertised as pet friendly.
      b) If the property does allow dogs, it is OUTSIDE ONLY, unless express permission is given by the owner in writing.
      c) You are required to pick up all dog droppings from the garden and yard or charges will apply.
      d) You will be charged $60.50 per hour for cleaning if dog hair is found in the house.
  9. Faults & problems

    1. a) Unless a guest lodges a complaint/issue to our office within 48 hours upon arrival, they will be ineligible to attempt to claim compensation
      b) Any breakages, damage or lost keys must be reported as soon as possible and paid for. If any repairs are needed, L. J. Hooker Sussex Inlet should be notified immediately. The guest agrees to allow the agent or their nominee to enter the premises to arrange necessary repairs.
      c) All holiday properties under LJ Hooker Sussex Inlet management are privately owned. In the event of faults and/or malfunctions of inclusions, there is no obligation from the owner or LJ Hooker Sussex Inlet to compensate or discount
      d) LJ Hooker Sussex Inlet will accept no responsibility for any inconvenience with machinery breakdown. The agent’s best endeavours to repair, replace or hire an alternative will be undertaken.
  10. Properties for sale

    1. a) When a booking is made, the deposit is accepted for the owner at the time. If the property is put on the market for sale before your stay and the ownership changes, we cannot guarantee that the property will remain available. A full refund will be provided if this is the case.
      b) we cannot accept responsibility for decisions made by the owner
      c) If a property is sold, guests will be notified, and we will endeavour to organise alternative accommodation
  11. Disclaimer

    1. a) LJ Hooker Sussex Inlet participates in the Bad Books register. By accepting this booking you hereby agree that if you or any occupant covered by this booking, including any guests, breach our Terms and Conditions then your Name, Phone Number and Email address along with details of the breach/breaches may be disclosed to the property landlord and/or other agents participating in the Bad Books register. LJ Hooker Sussex Inlet reserves the right to cancel a booking where a guest is already in the Bad Books register.
      b) All properties are described as accurately as possible and are all spoken by in good faith. No responsibility is taken for any error, omissions or misdescription.
  12. NSW Department of Planning Code of Conduct

For the new Holiday Rental Code of Conduct Reforms – please click here: https://www.fairtrading.nsw.gov.au